What we mean by personal information
What we mean by personal information
When we refer to personal information in this Policy, we mean information that can identify you as an individual or is capable of identifying you. By personal information we don't mean general, statistical, aggregated or anonymised information.
Your use of our services and/or your signature below or acceptance of our Terms and Conditions through online link provided at registration to the Website, signifies that you give your consent to us to collect, process and use personal information about you as specified below, in accordance with this Policy.
How we collect information about you
We undertake to collect and process your personal information in a reasonable manner, and in such a way that the processing is adequate, relevant and not excessive.
You may provide personal information to us when communicating with us.
You may order a product or a service and provide your name, e-mail address, delivery address, credit or debit card number and expiry date so that the order can be processed and your products (or services where appropriate) delivered to you. Sometimes, you may be asked for your telephone number.
When you call us, we may monitor or record your calls and details of the phone number(s) you use to make the calls. This information is used to better address your customer service needs.
If you enter a competition or participate in a promotion, we will ask for your name, address and e-mail address and any other relevant information about you.
When you connect to the Internet using our services, we will collect your Calling Line Identification Number (CLI).
It may be that you provide to us details of credit or debit cards or bank accounts in order to make payments to us. Any such information ("confidential financial information") will be used by us only for the specific purpose for which it was provided to us.
We will always endeavour to secure the integrity and confidentiality of your personal information which is in our possession or under our control.
You have the right at any time to request that we confirm the personal information which we hold about you, and to request that we correct any incorrect or inaccurate personal information which we hold about you.
How we use your information
We may use your information to confirm that you have received the products or services which you ordered; to validate you as a customer when using our services or calling our help desk; to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks; to prosecute those responsible and to contact you to invite you to form part of our consumer panel or various research groups.
We may also use your personal information and process such information for the purposes of management, research, analysis, corporate reporting and improving business efficiencies.
We may use personal information collected about you to contact you by post, telephone and electronic mail (that is e-mail, picture, video, and SMS) about functionality changes to our Website, services or changes to our terms and conditions of use and to communicate with you about your customer benefits and advise you regarding the use of our services.
We may use the information collected about you to contact you by post or phone about new customer offers and services. We may also contact you by electronic mail for these purposes, subject to any preferences selected by you.
How long do we keep your information for
The time periods for which we keep your personal information may vary according to the use or purpose attached to the information. Unless there is a specific legal requirement requiring us to keep your information, however, we will not keep it for longer than necessary for the purpose for which the information was collected or for which it is to be processed.
Disclosing your information to third parties
We reserve the right to access and disclose individual-identifying information to third parties to comply with applicable laws, regulations and lawful government requests, to operate its systems properly or to protect itself or its users or to solve any customer disputes.
We may provide aggregate statistics about our products, sales, customers, traffic patterns and other website information to third parties, but these statistics will not include any information that could personally identify you.
We may from time to time elect to make use of other companies to provide some of our services, and our services will then be offered through third party service providers on our Website. We may then share your personal information with these companies. These companies can and will process this personal information, and will be obliged to keep such information confidential and to carry out the processing in reasonable manner that does not infringe your privacy.
A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting our Website, our computer server will recognise the cookie, giving us information about your visit.
During the registration process we allocate cookies for our services. These cookies will hold information collected during your registration and will allow us to recognise you as a customer and provide you with the services you require. If your browser is set to reject cookies, you may not be able to register for our services. We may also use this data to better understand your interests while online and to personalise your visits to our Websites.
On different sections of our platform
How can you refuse or opt out of cookies
Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and to prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all.
How can you manage your privacy preferences
If you'd like us to stop processing your personal information for marketing purposes, please contact us to make this request.